Corporate social responsibility


Thaioil Group has categorized its Corporate Social Responsibility (CSR) activities into 3 levels consisting of the following:

  •   • CSR in process: manage manufacturing process in accordance with policies relating to the environment and sustainable energy in refinery plant.
  •   • CSR for Community: corporate responsibility for the communities around the refinery plant
  •  • CSR for Society: corporate responsibility for society at the national level
  • All employees are encouraged to participate in CSR activities and projects to encourage social responsibility and foster their charitable spirit. In addition, employees can communicate Thaioil’s CSR policies to all stakeholders to promote their continuous involvement in social responsibility.
  • Strategy for community and society responsibility
  • Thaioil Group commits to building community engagements in accordance with the 2030 vision of “Empowering Human Life Through Sustainable Energy and Chemicals”. The Company conducts a petroleum and petrochemical refinery business under a framework of management excellence and in compliance with the principles of good governance, while also upholding responsibility towards stakeholders, environment, communities, and society to drive the Company towards sustainable development. 
  • Furthermore, Thaioil Group established integrated community development plans through projects and initiatives in the society and culture, the health and quality of life, the education, and the environment. Furthermore, Thaioil Group is committed to developing community, social, and environmental goals in line with the Company’s vision. This allows the Company to systematically respond and manage the expectations of the community, including:
  •   • Carry out social activities, focusing on projects that are significantly linked to the business operations of the Thaioil Group.
  •   • Focus on four main activities: education, energy and natural resources, conservation of the environment and quality of life. The strategy is to achieve self-reliance and sustainability.
  •   • Manage networking and collaboration with PTT Institutions and agencies with expertise and to be socially acceptable.
  •   • Promote the participation of stakeholders such as governmental agencies, customers, suppliers, and employees in the CSR.
  • Community Management
  • Thaioil Group has initiated the Principle of Tripartite” and “5 Together” (Think Together, Act Together, Correct Together, Learn Together and Develop Together) as a guideline for working and integrating cooperation between Thaioil Group, the community, and local government agencies. Representatives from the tripartite, which include a network of 10 communities around Sri Racha Refinery, Laem Chabang City Municipality and Thaioil Group, will meet every month to discuss community development measures; jointly solve various problems that may have been caused by Thaioil; and resolve other complaints in the community.
  • Community Needs Assessment

​Thaioil Group conducts community relations activities with the communities surrounding the refinery according to the “3-synchronization model” and the “5-Together” conceptual framework. This aims to encourage communities to participate in the development of their own communities, thereby becoming self-reliant and building strong communities while reducing impacts from Thaioil Group’s operations. The Company allows the community to provide feedback for mutual problems resolution, in which stakeholders within the community have been identified based on risks and environmental impacts. In the meantime, the Company communicates and analyzes community needs through various communication channels, such as exclusive meetings, the collection of feedback from subgroups, on-site visits with the households surrounding the construction project, and a community engagement survey. The findings will then be analyzed to identify directions to develop the community further.

Stakeholder Engagement Approach
Community Committee
  1. 1. A monthly tripartite meeting.
  2. 2. A monthly meeting with community leaders.
  3. 3. Communication through various channels, such as an on-site visit of community relations officers, a group chat via LINE application, phone calls, official letters, and e-card
4. Open house activities.
Village Health Volunteer Group
  1. 1. A bimonthly meeting with Village Health Volunteer Network.
  2. 2. Engagement activities with Village Health Volunteer Network.
3. Communication through various channels, such as an on-site visit of community relations officers, a group chat via LINE application, phone calls, official letters, and e-card.
Local Government Agency
  1. 1. A monthly tripartite meeting.
2. Coordination with local government agencies in case that communities have concerns towards Thaioil Group’s operations.
Elderly Group
  1. 1. Health promoting activities for the elderly.
  2. 2. On-site activities with the Village Health Volunteer Network to gather feedbacks.
Fishery Group
  1. 1. Community relations and engagement activities with the fishery group.
  2. 2. Communication through local fishery group leaders to inform on operations and to gather feedbacks.
  3. 3. Communication through community leaders.
NGOs / Environmental Impact Assessment Committee
  1. 1. A committee meeting to align understanding.
  2. 2. An Environmental Impact Assessment Committee in accordance with EIA regulations.
Ship Operator Group 
  1. 1. An ad hoc meeting in case that any event occurs.
  2. 2. Communication through community leaders.
Youth Volunteer Network and Committee 1. A monthly youth volunteer network meeting.
  1. 2. Engagement activities with youth volunteer network.
3. Communication through various channels, such as a group chat via LINE application, Facebook, or phone calls.
People living close to the refinery
  1. 1. Community forum activity to communicate on Thaioil Group’s ongoing projects and collect feedback.
  2. 2. On-site visits to communicate and align understanding on the construction projects as well as involve community members in problem solving.
General Public
  1. 1. Community relations activities and projects.
  2. 2. Communication and feedback collection through community committee.

Knowledge transfer to local communities

Thaioil Group transfers our knowledge, experience and expertise in engineering and energy to support society development, accentuating in using natural resources at the highest utilization in line with the Sufficiency Economy Philosophy in order to create “community of sustainable energy self-dependent model”.