Stakeholders
Maintaining a good relationship with stakeholders is crucial in creating long-term business value. Thaioil Group has established an internal function to maintain continuous communication with each stakeholder group. This aims to ensure stakeholders' perspectives and expectations are understood regarding the Company's operations, ultimately enhancing the efficiency of Thaioil Group's performance.
In this regard, Thaioil Group has identified stakeholders by analyzing their involvement throughout the value chain, from crude oil procurement to the disposal of post-utilization products. The Company has also assessed the impact and influence levels, as depicted below.
Stakeholders Identification Along the Value Chain
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From the above table, Thaioil Group has categorized stakeholders into six main groups and established stakeholder engagement approaches for each respective stakeholders’ group. Since the COVID-19 pandemic situation, the engagement significantly altered the frequency and approach of communication and interaction towards a more predominant online format, as depicted in the table below.
| Stakeholder |
Engagement Approach |
| Shareholder/Creditor/Financial Institution |
• Annual General Meeting (AGM)
- • Annual Report (Form 56-1 One Report) and Integrated Report
- • Quarterly meeting with analysts and rating agencies
- • Company visits and roadshows with analysts and investors, both domestically and internationally, approximately 20-30 times per quarter
- • 7 Opportunity Day and SET Digital roadshow events per year
- • TOP IR application and Investor Relation webpage
- • Grievance mechanism, Investor Relations function, and Corporate Governance function email
-
|
| Customer |
• Annual online customer engagement survey
- • Annual Report (Form 56-1 One Report) and Integrated Report
- • Online meeting with customers
- • Weekly, monthly, and quarterly e-news
- • Occasional customer engagement
- • Grievance mechanism, Customer Relations function, and Corporate Governance function email
|
|
| Suppliers/Contractors |
• Annual supplier seminar and webinar
- • Post-engagement survey
- • Annual online supplier engagement survey
- • Annual Report (Form 56-1 One Report) and Integrated Report
- • Occasional meeting with supplier and contractor during procurement process
- • Email communication for every occasion and opportunity
- • Grievance mechanism, Supplier Relations function, and Corporate Governance function email
|
|
|
| Employees |
• Annual Labor Union meeting
- • Bimonthly meeting with Employee Committee
- • Annual online employee engagement survey
- • Annual Report (Form 56-1 One Report) and Integrated Report
- • Quarterly “CEO Connect” Forum (Live)
- • Monthly joint meeting between the management and employee representatives
- • Monthly “Akanee” Magazine
- • Weekly and monthly newsletters or E-newsletters
- • Welfare benefit and employee activity access applications, such as the “SAP JAM” application, etc
- • Grievance mechanism, Employee Relations function, and Corporate Governance function email
|
|
|
| Community/Society |
• Annual community engagement survey
- • Annual Report (Form 56-1 One Report) and Integrated Report
- • Bimonthly journal “Thaioil Group Journal for the Community”
- • Monthly meeting with community leaders and tripartite meeting
- • Monthly community visit and event
- • Communications through social media and digital platform such as Line official account
- • Thaioil Group Community Health & Learning Center
- • Grievance mechanism, Community Relations function, and Corporate Governance function email
|
|
|
Government and Relevant Public Agencies
|
• Annual feedback survey
- • Annual Report (Form 56-1 One Report) and Integrated Report
- • Meetings with government representatives and public agencies
- • Monthly tripartite between Thaioil Group, government agencies, and communities
- • Grievance mechanism, Government Affairs function, and Corporate Governance function email
|
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