Management System
Thaioil Group is an integrated oil refining and petrochemical business that has been recognized as one of the most modern and efficient refinery plants in Asia Pacific.
The group has continually managed and developed its business, capital structure, and management system according to international standards. There is an Operational Excellence management system, which is incorporeally managed through business groups consisting of oil refining, lubricating oil and petrochemicals. In addition, several related businesses such as power generation, solvent, transportation service, renewable energy, cleaning and detergent substance, human resource service for Thaioil group, storage service for crude oil, petroleum and petrochemical are encompassed also.
Thaioil Group is committed to conducting and emphasizing production processes, work processes, maintenance, productivity, and knowledge management to become a Learning organization in achieving operational excellence to comply with international standards. Encouraging of sustainable development targets, visions, needs and expectations of stakeholders with transparency and strict ethics. Thai Oil Group’s Quality, Security, Safety, Occupational Health, Environment and Energy Management (QSHE) policy has been established.


This initiative will address various potential risks while facilitating seamless cooperation across the organization to maximize benefits.
The Operational Excellence Framework consists of three components:



System
The integrated management system of Thaioil Group serves as a platform that links operational processes and performance to the organization’s mission, vision, and core objectives. The Operational Excellence (OpEx) framework has clear objectives, fostering synergy within Thaioil Group and its affiliated companies in the PTT Group. Thaioil Group has adopted various international standards, including the ISO Management Systems and Operational Excellence Management System (OEMS), as tools to enhance the group’s performance. This approach aims to elevate OpEx processes and management to the global top quartile for safety, reliability, cash cost, return on invested capital (ROIC), and energy efficiency.

Execution
The key to OpEx success lies in systematic execution by all parties, governed by the following principles:
- Execute against plans
- Clearly define roles and responsibilities
- Act on lead measures
- Link performance indicators to the organization’s core objectives
- Consider stakeholders’ views for improvement



Culture
Thaioil Group has cultivated a proactive OpEx culture and continuously strives to enhance efficiency and performance. Key behavioral aspects of this organizational culture include:
- Focus on improvement
- Assessing risks and diagnosing potential deviations from objectives and goals
- Systematic sharing and learning
- Monitoring and measuring performance against plans
- Conducting management reviews
At Thaioil Group, we are committed to the OpEx effort to propel our organization toward excellence and fulfill our vision:
“Empowering Human Life through Sustainable Energy and Chemicals.”

Management System
The OpEx Management System comprises 12 critical elements:

Management of Security, Safety, Health, and Environment (SSHE)
We adhere to the highest standards in managing security, safety, health, and the environment (SSHE) across all sectors of the organization.

Operations Risk Management
We identify and manage risks in all operations to minimize potential impacts on the organization and its businesses.

Organization & Capabilities
Our structure ensures a clear chain of command for efficient decision-making while promoting competency development and knowledge management.

Sustainability Management
We balance social, environmental, and economic factors to promote sustainable growth.

Reliability & Asset Integrity
We ensure production equipment is reliable and cost-efficient through diligent planning, inspection, and maintenance.

Operations
We prioritize operational efficiency and safety while minimizing environmental harm.

Value Chain Management
We manage the value chain comprehensively to deliver quality products that meet customer expectations.

Management of Contractors & Suppliers
We ensure that contractors and suppliers meet quality standards and align with our business goals.

Strategy and Leadership
We adhere to principles of safety, reliability, and cost-efficiency in leadership and operations.

Performance Management
We track operational progress and benchmark against internal and external standards for continuous improvement.

Capital Project Management
Planned investments are systematically qualified, with controlled implementation to ensure safety and adherence to timelines and budgets.

Management of Change
We manage change systematically to minimize risks in both the short and long term.

OurCertificate
บริษัทในกลุ่มไทยออยล์ ได้รับการรับรองระบบการจัดการตามมาตรฐานสากลดังนี้

นโยบายคุณภาพ ความมั่นคง
ความปลอดภัย อาชีวอนามัย สิ่งแวดล้อม และการจัดการพลังงาน กลุ่มไทยออยล์
เครือไทยออยล์มีระบบการจัดการแบบบูรณาการเป็นพื้นฐานในการจัดกระบวนการ ปฏิบัติงานต่าง ๆ ให้เกิดความเชื่อมโยงกันทั้งกระบวนการปฏิบัติงาน และผลลัพธ์ และเชื่อมโยงกับวิสัยทัศน์ พันธกิจ และเป้าหมายหลักขององค์กร มีกรอบการปฏิบัติงาน ที่ชัดเจน ทำให้เกิดการประสานงานกัน (Synergy) ทั้งภายในเครือไทยออยล์ และบริษัทอื่น ในกลุ่ม ปตท. โดยการบูรณาการข้อกำหนดตามมาตรฐานสากล (International Standard Requirement) เช่นระบบการจัดการ ISO ต่าง ๆ ระบบการจัดการสู่ความ เป็นเลิศ (Operational Management System: OEMS) เข้ามาเป็นส่วนหนึ่งของ กระบวนการทำงาน และใช้เป็นเครื่องมือในการปรับปรุงกระบวนการทำงาน เพื่อให้มีระบบ การดำเนินงาน และการบริหารจัดการองค์กรที่แข็งแกร่ง และต่อยอดสู่ความเป็นเลิศ (TOP Quartile)ในระดับสากลกับผลลัพธ์ด้าน Safety, Reliability, Cash Cost, ROIC และ Energy Efficiency