Corporate Social Responsibility
Corporate Social Responsibility
Challenges, Risks,
and Impacts
The year 2025 marks another challenging year for the Thaioil Group in its Corporate Social Responsibility (CSR) efforts, particularly within the communities surrounding the refinery. This is primarily due to the commencement of operations in certain units of the Clean Fuel Project (CFP), while other sections remain under construction. These activities necessitate highly effective management and clear communication with the local communities. This also includes the ongoing involvement efforts to monitor impacts and remediate the community and those affected by the oil spill incident at the Single Buoy Mooring (SBM-2). Furthermore, managing relationships with community leaders around the refinery, particularly as new-generation leaders are increasingly taking on significant changes. Due to these challenges, Thaioil Group manages and prevents potential impacts on the rights and safety of the communities living around the refinery while also working to develop the quality of life and drive the local economy through several projects that promote the quality of community life.
In addition, Thaioil Group has expanded the scope of activities in remote areas, which has resulted in the need for project management and strengthening relationships with community leaders and relevant government officials to ensure that operations in remote areas succeed according to the plans.
Moreover, throughout this year, Thaioil Group operated community projects under the ESG (Environment, Social, and Governance) strategic framework to maintain internal management stability and manage community impacts, particularly in communities surrounding the CFP project and operational sites together with the development of the quality of life and economy of the community to ensure that Thaioil Group and the community grow together sustainably.
Thaioil Group is committed to conducting its business under a management framework aimed at excellence and adhering to the principles of good corporate governance with responsibility towards stakeholders, the environment, communities, and society according to the vision of “Empowering Human Life Through Sustainable Energy and Chemicals.”
The Company has defined its social and community responsibility strategies, focusing on fostering engagement for sustainable development as follows:
- Striving for business expansion while deeply considering the impacts on communities and society, alongside the conservation and development of natural resources and the environment.
- Utilizing organizational knowledge, experience, and expertise to benefit society through the implementation of Creating Shared Value (CSV) and Social Enterprise (SE) models.
- Conducting CSR activities with a strong emphasis on stakeholder engagement, ensuring all actions strictly comply with regulations, legal requirements, and international standards.
- Promoting and instilling social responsibility values throughout the entire supply chain to establish it as a core corporate culture.
In 2025, Thaioil Group has developed an integrated community development plan. This plan is executed through programs and activities focused on health and sports, the local economy of the Laem Chabang community, environmental promotion, education, and social and cultural initiatives. To ensure maximum impact, the Company utilizes a systematic Social Return on Investment (SROI) framework to evaluate and measure the effectiveness of these projects.
Targets
Community complaints responded to, resolved, and resulted in measures to prevent reoccurrence
Target 2025
100
Percentage
long-term target 2030
100
Percentage
Community engagement score
Target 2025
90
Percentage
long-term target 2030
More than
95
Percent
SROI in strategic CSR projects
Target 2025
2:1
Ratio
long-term target 2030
2:1(1)
Ratio
Stakeholder complaints resolved
Target 2025
100
Percentage
long-term target 2030
100
Percentage
Stakeholder complaints analyzed
Target 2025
100
Percentage
long-term target 2030
100
Percentage
Remark: (1) Every 1 THB of investment in the project creates value for the society of 2 THB.
Management Approach
Thaioil Group has defined Corporate Social Responsibility Policy
Thaioil Group destablished its Corporate Social Responsibility Policy with performance results reported to the Corporate Governance and Sustainability Committee, on a semi-annual basis.
Community Needs Assessment and Engagement
Thaioil Group manages community relations surrounding the refinery based on the “3 Synchronization” model, consisting of the Thaioil Group, the 10 Surrounding Communities, and Public Agencies (including Laem Chabang City Municipality, Laem Chabang Hospital, and educational institutions). This is further strengthened by the “5 Together” concept, which includes: Think Together, Act Together, Solve Together, Learn Together, and Develop Together. This approach ensures that community members are actively involved in developing their own neighborhoods, fostering self-reliance and community resilience, while effectively mitigating any potential impacts from Thaioil Group’s operations.
Thaioil Group conducts comprehensive community impact assessments to identify potential negative impacts and analyse communities’ needs through various means, for example, the collection of feedback from a diverse range of stakeholders through consultative meetings with various representative groups, such as community committees, village health volunteers, local fishing groups, families surrounding the refinery, and youth groups. In addition to proactive formal dialogue, the Company also invites community members to visit the construction sites to observe progress, while providing communication regarding the Company’s upcoming operational plans. This commitment also extends to on-site visits with the households surrounding the construction project to collectively explore emerging concerns and mutual problems identified based on risk and environmental impact. This allows the Company to adjust its operational direction plan appropriately, while fostering sustainable development. In addition, a community engagement survey, which conducts annually, allows the Company to regular reviews community’s perception and feedback as well as providing insight on impacts that have on community. This enables Thaioil Group to design effective engagement strategy and appropriate corporate directions that address their specific needs and concerns.
By considering the impact assessment result, the Company proactively implements preventive measures and proactive solutions to address potential impacts on the communities. To systematically response to existing community’s concerns and uplift their quality of life, Thaioil is currently encouraging the community to participate in community relations activities and projects in five aspects: health and sports, the local economy of the Laem Chabang community, environmental promotion, education, and social and cultural initiatives. In addition, Thaioil initiates a central function that allows communities to report incidents or complaints though VOS (Voice of Stakeholder) Management that operates 24/7. According to the operational procedures, the central function will coordinate and collaborate with the internal functions to ensure the most rapid, appropriate, and effective response in case of any complaints related to occupational health, safety, and the environment.
Engagement approach and communication channels with local communities
Community Committee
Engagement Approaches
- A monthly 3-synchronization model meeting.
- A monthly meeting with community leaders.
- Communication through various channels, such as on-site visit by community relations officers, a group chat via LINE application, phone calls, official letters, and E-card.
- Open house activities.
- Capacity building and experience enhancement for local leaders.
Village Health Volunteer Group
Engagement Approaches
- A bi-monthly meeting with Village Health Volunteer Network.
- Engagement activities with Village Health Volunteer Network.
- Communication through various channels, such as a group chat via LINE application, phone calls, official letters, and E-card.
- Capacity building for the Village Health Volunteer network.
Local Government Agency
Engagement Approaches
- A monthly 3-synchronization model meeting.
- Coordination with local government agencies to provide on-site activities updates in case that communities have concerns towards Thaioil Group’s operations.
- Participation in the development of community development projects.
Elderly Group
Engagement Approaches
- Health promoting activities for the elderly.
- On-site activities with the Village Health Volunteer Network to gather feedback.
Fishery Group
Engagement Approaches
- Community relations and engagement activities with the fishery group.
- Communication through local fishery group leaders to inform on operations and to gather feedback
- Communication through community leaders.
- Capacity building for fishing groups and coastal communities.
NGOs / Environmental Impact Assessment Committee
Engagement Approaches
- A committee meeting to align understanding.
- EIAs An Environmental Impact Monitoring Committee meeting in accordance with EIA regulations.
- Participation in the activities of network groups.
Ship Operator Group
Engagement Approaches
- An ad hoc meeting in case any event occurs.
- Communication through community leaders.
Youth Volunteer Network and Committee
Engagement Approaches
- A monthly youth volunteer network meeting.
- Engagement activities with youth volunteer network.
- Communication through various channels, such as a group chat via LINE application, Facebook, or phone calls.
- Developing knowledge, experience, and engagement with youth network group.
People living close to the refinery
Engagement Approaches
- Community forum activity to communicate on Thaioil Group’s ongoing projects and collect feedback.
- On-site visits to communicate and align understanding on the construction projects as well as involve community members in problem solving.
General Public
Engagement Approaches
- Community relations activities and projects.
- Communication and feedback collection through community committee.
In addition, Thaioil consistently organizes the capacity building session with community to ensure that they can access to various communication channels when having concern (e.g., email, telephone, community relation activities, annual meeting). This aims to reduce communication barrier and improve accessibility of information to maintain and enhance positive relation with the community.
Creating Social Value Through Community and Social Development Projects
Priority | Education (SDG target 4.3) | Environment (SDG target 13.1) (SDG target 13.3) (SDG target 15.2) | Energy (SDG target 7.2) | Quality of Life (SDG target 3.8) (SDG target 8.3) |
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Approach | Support education development projects in collaboration with academic institutions and award scholarships. | Rehabilitate and conserve natural resources, as well as develop greenhouse gas reduction initiatives. | Develop alternative energy and encourage efficient energy consumption. | Develop local communities to provide employment opportunities and promote public health. |
Target | By 2025 Develop and support skill development for teachers and students in general education, English language, science, sports, arts, and other areas. | By 2025 Conserve and restore both marine and terrestrial natural resources as well as promote environmental education among youth to foster a sense of stewardship and ensure the sustainable management of resources within the communities surrounding our operational areas. | By 2025 Install solar power generation systems in at least six public health agency and educational institution. | By 2025 Community Career and Health Promotion Project that focuses on enhancing the quality of life for residents surrounding Thaioil’s operational areas by organizing diverse vocational training courses that provide opportunities for community members to acquire new skills and generate income, while concurrently implementing holistic health initiatives designed to promote physical and mental well-being for people of all ages. |
Social Value
Created in 2025
| Educational Promotion Project in collaboration with PTT Group and Other Organizations CONNEXT ED Project In 2025, the CONNEXT ED project was implemented across 10 schools to support basic education and leadership development within the academic sector, serving as a catalyst for national educational advancement through knowledge sharing and collaborative strategic planning with school executives. Teach for Thailand Project The Company provided financial support for the recruitment of assistant teachers specializing in Science and Mathematics at Wat Manorom School and Wat Mai Noen Phayom School in Si Racha District, Chonburi Province, with two positions allocated to each school. | 3-year Marine Resource Restoration Project (2025–2027) In collaboration with the Department of Marine and Coastal Resources Office 2, the Company has initiated a 3-year Marine Resource Restoration Project (2025–2027) focused on the conservation and promotion of marine resources in the Koh Sichang archipelago. This project involves the construction and deployment of artificial reefs (fish homes) to serve as vital habitats and breeding grounds for marine life. “Releasing Fish Back to Nature: Restoring Ocean Balance” project The project promotes the conservation of Thai seas at the Ban Ao Udom Model Fishery Community in Thung Sukhla Subdistrict, Si Rracha District, Chonburi Province, aiming to restore marine ecosystems and reinstate natural environmental balance. TOP Green X Youth Environmental Conservation Project 2025: Empowering Youth in Forest Restoration and project Adding Value to Recyclable Waste To enhance the knowledge and understanding of environmental stewardship across both terrestrial and marine ecosystems for the youth living in the communities surrounding the Thaioil Group. | Solar power generation system installation in public health agency and educational institution In 2025, solar power generation systems were installed at Phanom Hospital in Surat Thani Province, as well as at Sub-district Health Promoting Hospitals and seven Border Patrol Police schools in Tak Province, with a total capacity of 122.1 kW. The implementation of this project resulted in annual savings of 1.3 million THB. The savings from reduced electricity costs were used to purchase medical equipment and creating educational opportunities for schools in remote areas. Additionally, this project was also able to reduce greenhouse gas emissions, which equal 83 tons of carbon dioxide per year. | Health Promoting Projects
In 2025, heath promoting projects were implemented as follows:
– Organized 24 yoga sessions and 112 aerobics sessions with 40 participants per session. – Organized 5 sessions of 100,000 km. Walk and Run activities with 200 participants per session. Supplementary Occupation, Increased Income Project Organized a job training session to increase supplemental income for community members and organized 4 community flea markets. Community Health Survey Project In 2025, community health survey projects were implemented as follows: – 500-600 households visited for preliminary health check-up – Organized a disease screening project for diabetes, high blood pressure, breast cancer, and cervical cancer as well as Laem Chabang Community Project, “Mosquito-free Home, Disease-free Community” was organized to prevent the malaria transmission risks while promoting good community wellness. |
Business Value
Created in 2024
| • 39.25 million THB of corporate reputation (PR value) generated by social development projects in 2025. • The corporate volunteering culture included 1,642 volunteers who took part in 116 CSR activities for a total of 13,376 volunteered hours in 2025. | |||
Thaioil Group has implemented preventive and corrective measures to cautiously address community and environmental impacts. In cases where impacts do occur, Thaioil Group provides accessible channels for communities and vulnerable groups to submit complaints to the Company. Additionally, an integrated unit comprising relevant departments has been established to handle emergency notifications and complaints. This setup ensures prompt and appropriate responses to grievances in alignment with established procedures for addressing issues related to occupational health, safety, environment, and compliance with regulations, laws, and international best practices. Meanwhile, the Company enhances quality of life and develop community through initiatives and community engagement activities following 5 operational aspects: health and sports, the local economy of the Laem Chabang community, environmental promotion, education, and social and cultural initiatives. These efforts aim to systematically meet community expectations.
Highlighted Projects
In 2025, Thaioil Group implemented key social and community projects under the corporate social responsibility (CSR) framework as follows:
Laem Chabang Youth Training for Jump Rope Championship Project
Thaioil Group has been implementing the “Additional Jobs for Increased Income” project since 2019.
Project for mitigating the oil spill impacts
To provide relieve to those who are affected by the crude oil spill and to rehabilitate natural resources, and biodiversity.
Sustainable Energy for Healthcare and Education
To raise awareness and share knowledge with communities and society on the importance of the
Circular Economy (CE).
The “You Initiate… We Fulfil” Project: Year 4
inspire volunteerism in employees and encourage them to contribute back to society.
Project to Support Victims of Natural Disasters
To help and support the victims of
natural disasters in collaboration
with the PTT Group.
In 2025
Performance
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Tracking of Community Grievance
In 2025, there is 26 complaints from the communities. According to the grievance mechanism procedure, the Company investigated and resolved all the submitted complaints, established prevention measures, and notified the complainants of the result.
CSR Projects by CSR Framework Priority Area 2025
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Dental Health Promotion Project for Schools Around Thaioil Group
To promote oral health for students.
100,000 km. Walk and Run Project
To encourage youth to engage in physical exercise
Community Economic Support Project
To encourage communities to engage in walking and running activities to enhance their physical health.
Educational Project
To enhance community capabilities through job creation projects at the Si Racha District Community Health and Education Center.
Aquatic Species Project in collaboration with the fishery communities
To restore the marine and coastal ecosystems and resources to a state of abundance.
Youth Environmental Conservation Project: reviving waste into new life (TOP GREEN X)
To raise awareness of energy and environmental conservation among employees and foster positive coexistence behaviors within the organization.
"Waste To Value”
To ensure energy stability for the hospital and school
Thaioil CE School Model Project
To tackle climate change challenges, Thaioil Group aims to restore degraded forest areas.
Thaioil CE WE GO Project: Promoting Circular Economy Values
To develop pilot projects for designing “new normal” processes in farming
Forest Planting Project for the benefits of Carbon Credits
To support basic education and develop leaders in schools and the educational sector.
PTT Group Model School Project and CONNEXT ED Project
To develop potential changemaker teachers to serve as teaching assistants for middle school students.
Teach for Thailand Project
To improve quality of life for youths living in communities surrounding Thaioil Group.
Laem Chabang Youth Training for Jump Rope Championship Project
Thaioil Group has been implementing the “Additional Jobs for Increased Income” project since 2019.
Project for mitigating the oil spill impacts
To provide relieve to those who are affected by the crude oil spill and to rehabilitate natural resources, and biodiversity.
Sustainable Energy for Healthcare and Education
To raise awareness and share knowledge with communities and society on the importance of the
Circular Economy (CE).
The “You Initiate… We Fulfil” Project: Year 4
inspire volunteerism in employees and encourage them to contribute back to society.
Project to Support Victims of Natural Disasters
To help and support the victims of
natural disasters in collaboration
with the PTT Group.



